Frequently Asked Questions

What types of custom art can I order?

You can order a wide range of custom art, including glass paintings, stickers, pokeball terrariums, and more.

We also offer custom commissions for specific themes, characters, or styles.

How do I place an order for a custom art piece?

To place an order, simply fill out the order form on our website with your desired specifications, such as size, medium, and any reference images or descriptions. We will review your request and get back to you with a quote and timeline.

What is the turnaround time for custom art orders?

Turnaround times vary depending on the complexity and size of the piece. We will provide an estimated timeline when you place your order. Typically, custom pieces can take between 1-8 weeks to complete, depending on type of order, order load, and materials needed.

How do I get a quote for a custom art piece?

You can request a quote by filling out the order form with your detailed requirements. We will review your request and provide a quote based on the complexity, size, and medium of the artwork.

How is the pricing determined for custom art?

Pricing is based on several factors, including the size of the piece, the medium used, the complexity of the design, and the estimated hours of work required. We will provide a detailed quote before starting the project.

Is a deposit required for custom orders?

Yes, we typically require a deposit of 20% of the total cost before starting work on your custom piece. The remaining balance is due upon completion.

How is the shipping cost calculated?

Shipping costs are calculated based on the size, weight, and destination of the package. The shipping cost will be displayed at checkout before you finalize your purchase.

What payment methods do you accept?

We accept various payment methods, including most major credit/debit cards (Visa, Discover, MasterCard), PayPal, Venmo, Apple Pay, Google Pay, and Shop Pay. Payment details will be provided upon confirmation of your order.

Can I request revisions to my custom art piece?

Yes, we offer a set number of revisions to ensure you are satisfied with the final product. The number of included revisions will be specified in your quote. Additional revisions may incur extra charges.

How will I receive updates on the progress of my custom art?

We will provide regular updates on the progress of your piece through email or our website’s customer portal. You can also contact us at any time for a status update.

How is my artwork packaged for shipping?

All artwork is carefully packaged to ensure it arrives in perfect condition. We use high-quality materials and protective packaging for safe transit.

What should I do if my artwork arrives damaged?

If your artwork arrives damaged, please contact us immediately with photos of the damage. We will work with you to resolve the issue, which may include a replacement or a refund.

How long does it take for my custom art piece to be shipped after it's completed?

Once your custom art piece is completed, it typically takes 1-3 business days to package and ship the artwork. We will notify you once your piece has been shipped.

What are the estimated shipping times for domestic orders?

Shipping typically takes 3-7 business days, depending on your location and the shipping method chosen at checkout.

Do you offer expedited shipping options?

Yes, we offer expedited shipping options for domestic orders. Expedited shipping times range from 1-3 business days domestically. Additional charges apply for expedited shipping.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment through the carrier’s website.

What should I do if my order is delayed?

If your order is delayed beyond the estimated shipping times, please contact us, and we will investigate the issue with the shipping carrier. While delays can occur due to factors beyond our control, we will do our best to resolve the situation promptly.